Guest Services Associate – FT – Kauai Coast Resort at the Beachboy

Kapaa

Full Time

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Company Info

Kauai Coast Resort at the Beachboy
520 Aleka Loop
520 Aleka Loop
Kapaa, HI 96746
Kapaa, HI 96746

Guest Services Associate – Full Time
Guest Services Associate – Full Time

The Guest Services Associate is responsible for providing excellent guest service pertaining to guest registration/check-out. Responsible for promptly greeting guests in a friendly and professional manner. Complete guest registration process, issue unit keys, provide resort information and area attractions information. Accurately process all cash and credit card transactions, balance cash receipts. Complete check-out procedures, compute bills, verify charges, collect payment. Process cancellations, revisions, make pre-arrival calls and answer guest questions pertaining to their reservations. Maintain positive guest, owner and associate relationships. Resolve guest issues to resolution. Ensure compliance with all audits and operating procedures and cultivate a Count on Me culture.
The Guest Services Associate is responsible for providing excellent guest service pertaining to guest registration/check-out. Responsible for promptly greeting guests in a friendly and professional manner. Complete guest registration process, issue unit keys, provide resort information and area attractions information. Accurately process all cash and credit card transactions, balance cash receipts. Complete check-out procedures, compute bills, verify charges, collect payment. Process cancellations, revisions, make pre-arrival calls and answer guest questions pertaining to their reservations. Maintain positive guest, owner and associate relationships. Resolve guest issues to resolution. Ensure compliance with all audits and operating procedures and cultivate a Count on Me culture.

Professional appearance, positive attitude, people oriented
Professional appearance, positive attitude, people oriented
Able to solve problems with a minimum of guidance
Able to solve problems with a minimum of guidance
Able to work independently or with others as needed
Able to work independently or with others as needed
Ability to give high priority to customer service
Ability to give high priority to customer service
Basic office skills including math, proper cash handling procedures
Basic office skills including math, proper cash handling procedures

PC skills and knowledge, Microsoft Word, Excel, Outlook. Key systems. Hospitality front office system knowledge a plus. Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. Use of basic office equipment, fax, copier, printers.
PC skills and knowledge, Microsoft Word, Excel, Outlook. Key systems. Hospitality front office system knowledge a plus. Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. Use of basic office equipment, fax, copier, printers.

High School Diploma
High School Diploma
1 year of guest services experience in a hospitality/hotel/resort environment and/or
1 year of guest services experience in a hospitality/hotel/resort environment and/or
1 year of customer service experience in a service or retail environment
1 year of customer service experience in a service or retail environment

Apply online at:
Apply online at:

http://careers.wyndhamworldwide.com/jobs/guest-services-associate-kauai-coast-resort-beachboy-kapaa-hawaii-1717451

Or apply in person at the Kauai Coast Resort at the Beachboy
Or apply in person at the Kauai Coast Resort at the Beachboy
520 Aleka Loop, Kapaa
520 Aleka Loop, Kapaa
Application forms are available at the Front Desk
Application forms are available at the Front Desk

Location On Map

Posted: May 24, 2018

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